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This page answers common questions from end users of Privy-powered apps. It covers how Privy works, what to do when something goes wrong, and how to keep an account secure.
Privy provides wallet infrastructure to the apps you use. For account-specific issues, always reach out to the support team of the app you’re using. Privy cannot access, recover, or modify your account on your behalf.

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About Privy

Privy provides secure, scalable onboarding and wallet infrastructure for leading applications built on crypto rails. More than 1,500 developers and businesses, including Klarna and Hyperliquid, use Privy to power over 120 million accounts and process billions of dollars in volume every month. Privy was acquired by Stripe in 2025 and continues to operate independently, helping developers build the next generation of onchain products.
Privy lets developers easily provision user accounts for all users, whether they know about crypto or not. This means letting users connect with their existing wallet (MetaMask, Coinbase Wallet, etc.) if they already have one, and provisioning an embedded wallet for those who do not.Wallets allow users to receive assets, sign messages, and transact on the blockchain. Embedded wallets let users do this without any of the traditional complexity associated with securing their own cryptographic keys.

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Common questions

If you’ve lost access to your primary log-in method (e.g., email, phone number, Apple OAuth, etc.), Privy is unable to recover your account or manually update or add primary log-in methods. The system is designed such that only you, the end user, can access and make changes to your primary authentication methods.
You can view all of your Privy wallets on Privy Home, the hub for end users:
  1. Create an account on Privy Home.
  2. Link your authentication methods.
  3. View all connected apps and wallets.
  4. You can export your embedded wallet private key if the app you’re using supports it.
If you believe your Privy wallet has been compromised, do the following immediately:
  1. Secure all of your linked authentication methods (e.g., change your email password or Google OAuth password).
  2. Reach out to the support team of the app you’re using.
  3. Reach out to Privy at [email protected] with the following details:
    • Your linked authentication methods
    • Wallet address(es)
    • When you exported your private key, if applicable
    • Whether you have MFA enabled, and which method (passkey or TOTP)
    • The names of the Privy-powered apps that you use
Privy can’t assist with recovering funds, because the system is designed such that only the wallet owner can control their assets. However, you may reach out to the support team of the app you’re using, who may be able to provide a method of exporting your wallet.
The high-risk flag on your address is applied by the app you’re using. Reach out to the support team of the app you’re using.
This depends on how the app you’re using implemented Privy. Some apps allow you to:
  • Export your private key
  • Connect external wallets
  • Move to a different wallet provider
Reach out to the support team of the app you’re using to see which methods, if any, are available to you.
Try the following steps:
  • Check your email address for typos (e.g., extra spaces, wrong domain like gmial.com instead of gmail.com, or missing letters).
  • Try a different browser and device. Disable all VPNs and browser extensions.
  • Add [email protected] to your allow list, safe sender list, and contact list.
  • Search from:[email protected] in:
    • Spam and junk inboxes
    • Promotions and updates tabs (Gmail)
    • Bulk mail and clutter folders (Outlook)
  • Corporate emails: Contact your IT department to allow list [email protected] and check quarantine.
  • Group or shared emails: Ensure your inbox is set up to allow emails from external email addresses.
Still not receiving emails after doing the above? Reach out to Privy at [email protected] with the following:
  • Date, time, and time zone you requested the code
  • Browser and device
  • Email inbox provider (Google, Outlook, Yahoo, etc.)
  • Whether this is a group or shared email (e.g., Google Workspace)

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How Privy secures your account

Proactive security

Privy uses resource isolation and cryptographic architecture designed to prevent Privy or its developers from ever touching your keys.

Active monitoring

Privy systems are instrumented for active monitoring, with automated alerts triggered by unexpected or abnormal activity and 24/7 on-call security.

Battle-tested infrastructure

Privy uses a multi-layered security approach, with extensive audits and robust infrastructure failsafes, to protect your account.

Progressive defenses

Privy systems are securely architected from the ground up to secure your assets and data.

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How you can further secure your account

Enable MFA

As your account grows in value, add multi-factor authentication (MFA) with passkeys, authenticator codes, and more.

Add another login method

Add an additional authentication method in case you are locked out of your account.

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Tips for protecting yourself online

Beyond this, it’s important to stay vigilant on the web to stay safe. Here are a few best practices on the web and onchain:
  • Always check the domain of a website you are connecting to.
  • Check the email sender before clicking a button or entering information.
  • Never volunteer information to a given person or domain if you are not sure why they need it, or they cannot prove that they are an appropriate party to share it with.
  • Understand what software is running. Software can be used to eavesdrop or steal data from you. Do not save bookmarks in your browser on behalf of someone. Do not install browser extensions that you do not understand.
  • Never disclose private information like login codes. Privy and its customers will never ask you for any log-in codes, private keys, or other private information that can be used to impersonate you. Never input login codes, passwords, or private keys into a site you do not recognize.
  • Always back up critical information, such as recovery passwords, in a password manager.